Repairs, Servicing, Customising, Upgrades etc

Unless we've made a different arrangement I do things in two stages:

1) £30 bench fee to open it up, stick in a probe or two and work out what's wrong - and for the labour to fix it too, if it takes less than an hour.

2) £30 per hour after that. If you want to say "call me if it's looking like it'll cost more than £100" or whatever, I will. If it looks to me like an uneconomical repair, ie will cost distinctly more than a replacement amp would, I will call you.

3) Minor parts are included in the hourly rate. Bigger things like valves, output transistors, transformers etc will be charged. I charge £10 for a preamp valve or an EL84, £15 for a power valve for the more usual types.

4) In the unlikely event that I can’t tell what’s essentially wrong with your amp there will be no charge.

5) Further to that, in the most unlikely event that I simply fail to fix it my rule is: no fix no fee.

Please don’t give me your amp if you’re not willing to spend £30 finding out that it’s not economical to repair.

NB TERMS OF BUSINESS

My terms are strictly cash only on collection of the repaired unit except by prior arrangement.

GUARANTEE

In general, I propose to do things properly. I guarantee that what I’ve charged you for is what I’ve done; that I use reliable parts that won't fail unreasonably quickly; that the bits I've fixed won't come unfixed because I didn't fix them right;  that I didn't unfix anything else while I was fixing it... and that if I do fail you in any of these ways I will put it right for nothing if you bring the amp back to me.

I can’t and don't guarantee that something different from the thing I fixed won’t go wrong tomorrow.

Construction

Call me and we'll talk about it

Shipping

How it gets here and leaves here is in your capable hands...always call me before you set off, ship anything in or send the little bloke in the UPS van!